Privacy Policy

Operation Therapy, 501(c)(3) Non-Profit Organization
Effective Date: November 5, 2026
Website: www.OperationTherapy.org

Operation Therapy is a 501(c)(3) nonprofit organization dedicated to supporting Veterans and their families through mentorship, meaningful connections, animal companionship, outdoor adventures, and fellowship. We respect the privacy of our Veterans, their families, volunteers, donors, supporters, and website visitors. This Privacy Policy explains what information we may collect through our website, how we use it, and the steps we take to protect it.

When you visit our website or communicate with Operation Therapy, we may collect information such as:

• Contact Information: Your name, email address, and any other information you voluntarily provide through our contact forms.
• Volunteer and Partnership Inquiries: Information you share when expressing interest in volunteering, partnering, sponsoring, or supporting our programs.
• Email Subscriptions: Your email address when you subscribe to receive updates, announcements, and other communications.
• Donation Information: Information associated with donations made through third-party payment processors.
• Website Usage Information: Technical information, such as IP addresses, browser types, pages visited, and cookies, that may be collected through our website platform and associated services.
• Submitted Information: Messages, documents, or other materials you voluntarily provide when contacting our organization.

We encourage visitors not to submit sensitive medical, military, financial, or family information through general website forms unless specifically requested through an appropriate process.

Operation Therapy may use the information collected to:

• Respond to questions, requests, and inquiries.
• Provide information about our four programs and nonprofit activities.
• Coordinate volunteer opportunities, community events, and partnerships.
• Communicate with donors, sponsors, and supporters.
• Send newsletters, program updates, podcast announcements, and fundraising information to individuals who have subscribed or otherwise authorized those communications.
• Improve our website, communication, and visitor experience.
• Maintain appropriate organizational records and comply with applicable legal obligations.

We do not sell or rent personal information to advertisers or data brokers.

Operation Therapy may use third-party payment services, including PayPal, to accept online donations. When making a donation, you may be directed to the payment provider's website or secure payment system. The payment provider processes payment information according to its own privacy and security policies. Operation Therapy may receive information necessary to acknowledge donations, maintain financial records, and meet applicable reporting requirements. We encourage donors to review the privacy policies of the payment services they use.

Visitors may voluntarily subscribe to Operation Therapy's email updates through the "Stay in Touch" section of our website. Subscriber email addresses are collected and managed through GoDaddy's email marketing services within Operation Therapy's account. We use this information to share nonprofit news, program updates, volunteer opportunities, community events, fundraising announcements, blog posts, and updates about our Porchside with Veterans podcast. Subscribers may unsubscribe using the unsubscribe link included in applicable marketing emails or by contacting Operation Therapy at INFO@OperationTherapy.org. We do not sell or rent subscriber email addresses to third-party advertisers or data brokers.

Our website is hosted through GoDaddy and may use cookies or similar technologies to support website functionality, security, and traffic analysis.

Cookies are small data files stored on your device that help websites operate and may provide information about how visitors use them. Depending on the services enabled, cookies may help us understand website traffic and improve the visitor experience. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.

Operation Therapy takes reasonable steps to protect personal information against unauthorized access, misuse, alteration, or disclosure. We use website hosting and service providers that maintain their own security practices. However, no method of transmitting or storing information online can be guaranteed to be completely secure. We encourage visitors to use discretion when submitting personal or sensitive information electronically.

Protecting the dignity and privacy of Veterans and their families is an important part of Operation Therapy's mission. Personal stories, military experiences, family circumstances, and sensitive information shared with our organization deserve thoughtful and respectful handling. We strive to limit access to sensitive information to individuals who have an appropriate organizational need to know. We also seek appropriate permission before publicly sharing identifiable personal stories, photographs, interviews, or recordings, subject to applicable law and organizational policies.

Operation Therapy does not sell or rent personal information. We may share limited information with trusted service providers when reasonably necessary to operate our website, process donations, manage communications, or provide organizational services. Information may also be disclosed when required by applicable law or when reasonably necessary to protect the rights, safety, and security of our organization or others.

Our website may contain links to external websites, including social media platforms, donation processors, podcast services, and partner organizations.

Operation Therapy does not control the privacy practices of these external websites. We encourage visitors to review their privacy policies before providing personal information.

You may contact Operation Therapy to:

• Request information about personal data we maintain concerning you.
• Request corrections to inaccurate information.
• Request deletion of personal information, subject to applicable recordkeeping and legal obligations.
• Update your email communication preferences.
• Ask questions or express concerns about how your information is handled.

We will review requests and respond as appropriate under applicable law.

Operation Therapy may update this Privacy Policy to reflect changes in our website, programs, services, or applicable legal requirements. When changes are made, we will update the effective date shown at the beginning of this policy. We encourage visitors to review this page periodically.

For questions, concerns, or requests related to this Privacy Policy, please contact:

Operation Therapy
Bybee, Tennessee, United States
Email: INFO@OperationTherapy.org
Website: www.OperationTherapy.org

Supporting Those Who Served.